Privacy Policy

Welcome to Thrive Northcote. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our ad campaigns, or sign up for our services.

By using our site or submitting your information, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal data in several ways, including when you:

• Click on or respond to our online ads
• Submit a form or sign up for a program (e.g. 28 Day Kickstarter)
• Contact us via our website or social media
• Use our services or attend classes at our studio

This information may include:

• Name, phone number, and email address
• Age and gender (optional)
• Health or fitness goals (optional)
• Information related to your preferences or experience
• Technical data such as IP address, browser type, and site activity

2. How We Use Your Information

We only use your information to:

• Deliver personalised content and services
• Follow up on program enquiries or ad responses
• Provide appointment or class confirmations
• Improve our marketing, offerings, and member experience
• Contact you with relevant updates (only if you opt in)

3. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share information with trusted partners only to:

• Help deliver our services (e.g. SMS or email platforms)
• Comply with legal obligations

4. How We Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to:

• Protect your personal data from loss, misuse, or unauthorised access
• Restrict access to your data to authorised team members only
• Store your data in secure systems with encrypted connections

5. Your Choices and Rights

You have the right to:

• Access, update, or correct your personal information
• Request that we delete your data at any time
• Opt out of marketing communications

To update or delete your information, contact us at info@thrivenorthcote.com.

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to disable cookies at any time.

7. Third-Party Links

Our website or ads may link to third-party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here with a revised “Last Updated” date. Your continued use of the site means you accept any updates.